Odyssey International, was established in 1998 in Dubai, as professional recruitment company with an aim to identify and prepare qualified applicants in Food Production, Food and Beverage Service and House Keeping, for the specific needs of the International Hotelier and Cruise Line Industries.
Through the years we have faced many challenges, we have overcome difficulties, we have learned lessons and we have achieved many positive results. We have evolved with the industry and through the years we have adopted company philosophy that we hope to carry our legacy far beyond the services we deliver today.
With our vast experience in working with large number of applicants from different Nationalities, we are looking forward to bring on board the benefits of a multicultural environment and international appearance, thus maintaining high standards of operation and opening career paths of professional growth to our crew members, internationally.

Key Responsibilities

• Consistently exceeds Restaurant defined targets by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
• Assist guests during the dining hours with wine recommendations, service and selections for perfect pairings with their meals.
• Actively ensures that beverage service teammates in the assigned dining locations are working together as company ambassadors and making a positive and professional impression at all times. 
• Promotes and ensures integration of Medallion Class products, services and applications.
• Hosts and ensures proper set-up of all wine tastings. Works closely with Culinary and Dining teams on wine and food pairing dinners and special events, as instructed by the F & B Director.
• Maintain all wine storage area inventory, updated and reconciled with physical inventory.
• Drives the Service Excellence culture and platform by continually reviewing guest comments and feedback, as well as circulating in assigned areas, to ensure satisfaction.
• Responsible for achieving and exceeding guest satisfaction standards and rating for wine service consistent with company goals. Personally gets involved with handling guest concerns.
• Ensures that all guest orders are processed promptly and accurately through the onboard POS system.
• Confirms all charges on company accounts are processed correctly and in a timely manner, and any inconsistencies are escalated to senior management. 
• Accountable for all wine stock held in the assigned location. 
• Monitors all wine sales & promotions and ensures teammates are actively promoting sales while maintaining a guest-centric approach.
• Owns their experience areas and oversees the implementation and execution of our wine program in alignment with the Princess Cruises standards for consistency in the guest experience.
• Conducts daily/weekly wine training for all front-of-house ranks in the Food & Beverage department.
• Ensures cleanliness and proper storage is maintained in the wine cellar and the wine displays as per public health standards.
• Promptly performs all other job duties as assigned by senior management.